FAQ

Cancellations – You can cancel your term class up to 7 days before the start of term for a full refund. Within 10 days is a 10% cancellation fee. Within 3 days no refunds are given, unless another student is found to replace your space, then only the 10% fee is charged with the rest refunded.

Min Class Size – All wheel classes need a minimum of 4 people in the class in order for the class to proceed. If there are less than 4 people, then we reserve the right to cancel the class and give everyone a refund.

Missing Classes – Separate classes in a term are non-transferable. If you miss a class, you may be able to complete a catchup class in another session if there is space available, but most classes are generally full.

Firing Service – Pieces that are thrown at home and brought into fire must go through the studio ‘Firing Service’ process and be paid for separately. Cost is $10/kg for bisque and $15/kg for glaze firing. There is a discounted price for term students. We can not guarantee a fast turn around of extra pieces.

Teachers – Sometimes teachers become unavailable leading up to or during a term, so we may need to change teachers. We will let you know as soon as we find out.

Parking – For the evening classes you are able to park on West St, but during the day West St is only 1 hour parking. Plenty of day parking can be found on streets off West St. There is no parking available in the lane way down the side of the shop.

Clay – All clay is included for the 2 hours beginner classes. The 3 hour class and 2 hour structured class, you must purchase your own clay.

Glazes – All glazes and slips will be supplied.

Registration – Make sure to remember your login and password when you register. All future classes can be booked through that account.